We provide 5 years warranty to customers with grade A chipsets, and one year warranty with UDP chipsets, All usb products from our company will be tested 3 times before shipment, so the defective rate is very very small. Besides, we provide 3‰ spare products for every order free of charge.
How do i provide the warranty to customers?
You had better check whether the packing is complete when you receive the order,we usually package the usb goods very perfect after finished this order,when you find the packing that was broken,we suggest that you check the quantity,if you find the product have problems or the number is not enough,you can tell us the problem number or the lack of the number,we will sent to you next order.
1. As long as the products are from our company, we provide unconditional warranty.
2. Because the shipping cost is expensive, so we don't require the defective products to be sent back to us, we will ship out new ones to replace together with client's next order.
3. If out of warranty period, our factory still provide maintenance free of charge, but clients need to afford the extra cost.
4. If the products are not from our company, we can also provide maintenance, clients need to afford all cost.
Extra charge conditions:
1. Products which are not from our company.
2. Out of warranty period.
3. Change shells.
1. How could I get samples?
In normally way, we can only supply some free dummy samples to the old customers, if you have a FedEx, DHL, TNT, UPS account No. or other courier freight collectable account and agree to pay the courier freight. While in the first business, we will ask you to pay for the samples and courier freight. We will send the samples to you after receipt of the payment.
2. What is the minimum quantity in orders?
For current products, MOQ; 100pcs
3. How can I get your price list ?
Please send email or fax to inform us which items you are interested in, we will give you our price idea within 24 hours.
4. Can you customize my design...if so what is my minimum?
Yes. If you could not find the products from our current products. we can be able to create custom made design as per your requests, the minimum order quantity is 1000pcs .
5. Can you design inserts / packaging for me ?
Yes, there is a minimum quantity requirement and up front fee for printing. Ask our sales for details.
6. How do you package your products ?
Basically in plastic bag. And if you have the special requirement, we will follow your formula.
7. What's your usual payment term for orders ?
Telegraphic transfer ( T/T ) to our company bank account after order confirmation.Having placed your order we start processing it immediately. Before we ship the order however we need to have received payment from yourself unless you have agreed credit terms with us. Having placed your order you will be emailed instructions on how to pay, its quick and simple - we accept all methods from credit card to bank transfer. For some repeat customers, public sector and larger companies we can offer credit terms.
8. What are the freight transportation ways?
A. Courier ( UPS, FedEX, DHL, etc.)
B. Air-Line shipping
C. Sea shipping transportation.
we can arrange any above transportation way for you.
9. Do you accept OEM projects ?
Yes, OEM projects are welcome, and we can put your logo on the products
10. Do you provide web site services ?
Yes, we offer this service to our customers at discount rates. Contact us for details.
11. How can we become your distributor sole distribut ?
If you can sell our products USD30,000 per month, you could be one of our distributors in your city or area; if you can sell our products worth more than USD100,000 per month, you could be our sole distributor in the country.
12.How long does this all take?
Very quick - normally 1 week from order to delivery. Say you order 250 Classic series USB Flash Disk printed with your logo in 4 colours and pre-loaded with your data - you can have them this time next week. If you want 5000 logo printed USB Flash Drives, chances are you can have them this time next week too. In fact our research shows that on average we are by far the quickest suppliers for logo printed USB products in the world.
13.Do you have more USB sticks to choose from?
Yes! We are constantly expanding our product range
14.What file formats do you need to print our company logo?
Our graphic department prefers Adobe Illustrator (.AI) or Photoshop (.EPS) vector files, but of course we can also handle JPG, .GIF, .BMP, .TIF and other graphic files.
15.Does a USB Flash Drive contain any moving parts inside?
NO, all USB Flash Drive are solid-state memory devices which makes them very versatile and compact
16.What type or files can de stored on a USB Flash Drive?
It behaves like any other hard drive,thus supports storage of all types files provided the operating system is compatible
17.Can i use my USB Dirves over a Local Ares Network(LAN)?
Yes,all of our USB Drives can be shared over a LAN
18.What‘s the defective rate of USB Flash Drive?
less than 2% ,because the USB Flash Drive technique has been quite skilled in china.
19.Will the memory capacirty of USB Flash Drive be larger than that of harddisk?
Yes,it‘s the trend of the development of science and technology.
20.At present,what‘s the maximum memory capacity of USB Flash Drive?
128GB ,and it will be larger and larger
21.Can the USB Flash Drive fit for both ipod and mirosoft?
yes,the protocol of usb is universal
22.why USB Flash Drive the best promotion gift?
usb flash drive is the most useful,portable,which is necessary for everyone,besides,it support preload and auto-run(automatically run a web-link,music,texts,pictures,demonstrations,presentations,etc.once usb flash drive get plugged in)
23.Why the usb flash drive made by Usbpromogeek is the best?
Usbpromogeek has the most stylish design,competitive prive and best aftersales service.
24.Can usb flash drive be made of any materials?
Absolutely yes,but the cost is different.usually,usb flash drive is made of plastic,metal,leather,wood,silicon an soon
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